CUSTOMER CARE
Vanguard’s service and support is the fastest and most effective in our industry
The Vanguard Technical Assistance Center (VTAC) offers multi-level remote support to maximize customer uptime, phone support with dedicated, factory-trained service engineers, The right experience levels to handle all cases and a Customer Portal, available to all our users with self-help technical bulletins & procedures and loads of other information to help keep your printer running at optimum performance.
SERVICE & SUPPORT
Get In Touch With Support Now!
Vanguard Support:
470-326-3790 ext. 2
vg.support[at]durst-group.com
Purchasing:
470-326-3790 ext. 1
orders.vg[at]durst-group.com
To access guides and information on our Customer Portal, please send us a request using the Support form.
WORKSHOPS
Training at Our Vanguard Digital Experience Center
2025 Training Workshop Dates
VK Model Workshop March 25 – 26 | VR Model Workshop March 27 – 28- VK Model Workshop June 3 – 4 | VR Model Workshop June 5 – 6
- VK Model Workshop September 9 – 10 | VR Model Workshop September 11 – 12
- VK Model Workshop November 4 – 5 | VR Model Workshop November 6 – 7
The Training Workshops provide Vanguard Digital printer users with the opportunity to get away from the daily production atmosphere and take part in an intimate overview of their printer model with operator, applications and maintenance training – all with a hands-on approach. Attendance is limited to 6 people per Workshop.
Do you want to sign up to attend or have questions? Please contact our Support team at vg.support[at]durst-group.com
GROWING YOUR BUSINESS TOGETHER PROGRAM
Your goal is to grow your business. Our goal for your business is the same!
That’s why we created the Growing Your Business Together Program.
Do you need scalable speed and production? Do you need to explore new markets and increase capability?
Vanguard Digital is here to help. We have crafted the GROWING YOUR BUSINESS TOGETHER PROGRAM to meet those business growth needs. We can help your business THRIVE through expansion and continued education! Here are just some of the ways we can help GROW YOUR BUSINESS TOGETHER…
The daunting task of selling a used printer to make room for a newer faster printer can be a costly endeavor. In todays competitive landscape, a used machine only yields a fraction of its true worth. Vanguard Digital thoughtfully designs every printer so you can scale the machine as your business grows. Adding additional print heads to achieve speed and capability is a far easier and cost effective solution!
In additional to the equipment growing with your business, our dedicated team of print industry sales professionals and technicians are here to educate you anytime you need us! Simply put, Vanguard Digital is committed to your business for a lifetime! We truly want to GROW YOUR BUSINESS with you! We offer continued application education and technical training so you can achieve your goals and grow your business!
Vanguard Digital is only a phone call away. Contact us today to learn more on how our tenured team is here to GROW YOUR BUSINESS TOGETHER!
FREQUENTLY ASKED QUESTIONS
Leading + Trailing lamps and 100% intensity should be used at all times for maximum cure. The only reason to not use Leading+Trailing is when you are going for a gloss effect (Leading Lamps) or when the media starts to buckle and warp from the heat of the lamps. Our Vanguard Digital support team can advise on which setting is best for you.
Filters are recommended to be changed every 6 months or 13 liters of ink, whichever comes first.
No. It is not recommended to use ink that has expired.
Follow the maintenance procedure for End of Day shutdown. Please ensure you have a battery backup plugged into the machine.
We recommend purging your printheads on average every 4 hours.
Sensors in the main tank will indicate low ink and an alarm will notify you to refill.
Simply fill out the Contact Form at the top of this page, and our Support group will provide you with the information you need for access.
Vanguard Digital offers Service Contracts with a range of options. Our technical experts can help walk you through to select which option best suits your business needs based on experience, operations, and your future business goals.
For Vanguard Digital printer users, you have access to our valuable Customer Portal. The Portal contains useful guides and helpful documentation, and the collection of information continues to grow.
We offer professional built profiles for much of the industry’s most common substrates. In addition to those profiles, Vanguard has partnered with world-class color profile experts for your advanced color accuracy needs. Contact your local sales representative for more information.
Yes, we train and encourage our customers to service and maintain their own printers. We offer multiple resources, as well as a 2-day training workshop once a quarter. You may register under the Workshop section on the Customer Care page. An attendance fee is required.
Vanguard Digital is committed to providing you with the best solution in every aspect of your printer. We supply a range of ink series and will discuss what is best for you. Purchasing ink from other vendors may cause devastating damage to your printheads and is not covered under Vanguard Digital warranty.